Privacy Policy

Last updated: September 2026

Casa Reina Silvia respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit our website, contact us, or make a direct reservation, and how that information may be used.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

make or request a reservation;
contact us through our website, email, WhatsApp, or another communication channel;
provide your email address;
request information about experiences, activities, transportation, or other services.

This information may include your name, email address, telephone number, reservation details, number of guests, travel dates, and any information you choose to provide in your communications with us.

Our website and the services we use may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and interactions with the website.

2. How We Use Your Information

We may use your information to:

process and manage reservations;
communicate with you before, during, and after your stay;
respond to questions and requests;
provide information about Casa Reina Silvia and available guest experiences;
improve our website and guest experience;
maintain the security and operation of our website and booking services;
comply with applicable legal, tax, accounting, or regulatory requirements.

We do not sell or rent your personal information.

3. Reservations and Payments

Direct reservations are processed through Lodgify, our third-party booking platform.

Payment information may be processed through the payment provider available through our booking system. Casa Reina Silvia does not directly store complete credit or debit card information processed by these payment providers.

When you use third-party booking or payment services, your information may also be subject to those providers' own privacy policies and terms.

Reservations made through third-party platforms such as Airbnb or Vrbo are additionally subject to the privacy policies and terms of those platforms.

4. Third-Party Services

We use third-party services to operate our website, booking system, communications, analytics, and other aspects of our business. These providers may process personal information when necessary to provide their services. They are responsible for handling information in accordance with their own privacy practices and applicable laws.

Our website is hosted through Wix, and our direct booking system is provided through Lodgify.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, remember preferences, and improve the browsing experience.

Some cookies may be provided by third-party services integrated into our website.

Depending on your location and the technologies used on the website, you may be able to manage certain cookie preferences through your browser or through a cookie consent tool provided on the website.

6. Communications

If you provide your contact information in connection with a reservation or inquiry, we may use it to communicate with you regarding your request or stay. If you separately choose to receive promotional or marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to an active reservation may still be sent when necessary to provide your stay.

7. Sharing Your Information

We may share information with trusted service providers when reasonably necessary to operate Casa Reina Silvia, process reservations and payments, provide requested services, maintain our website, or comply with legal obligations.

For example, information may be shared with booking and payment providers or with a service provider when necessary to fulfill something you have specifically requested. We do not sell your personal information.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including reservation management, business administration, dispute resolution, and applicable legal, accounting, and tax requirements.

We take reasonable measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information. To make a privacy-related request, please contact us using the information below. We may need to verify your request before taking action.

10. Third-Party Links

Our website may contain links to third-party websites, services, experiences, or booking platforms.

Casa Reina Silvia is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements. The most recent version will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us.

Casa Reina Silvia
Tamarindo, Guanacaste, Costa Rica
Email: info@casareinasilvia.com